Careers

Position Overview:
We are seeking a dedicated and experienced Service Manager to lead our team in the Semi Truck and Trailer Repair field. This role is critical to ensuring the efficient and effective operation of our repair shop, maintaining high standards of service quality, and driving customer satisfaction. The Service Manager will oversee shop mechanics, manage daily operations, and ensure the timely and accurate completion of repairs and maintenance tasks.

Key Responsibilities:

• Team Management:
  • Supervise and support shop mechanics, ensuring adherence to safety protocols, work quality, and productivity goals.
  • Provide guidance, training, and mentorship to mechanics to improve technical skills and job performance.
  • Conduct regular team meetings to address updates, challenges, and objectives.
• Operational Oversight:
  • Schedule and prioritize repair and maintenance jobs to meet customer deadlines.
  • Monitor workflow to ensure efficiency and address delays or bottlenecks.
  • Maintain a clean, organized, and safe work environment in compliance with company and OSHA standards.
• Customer Relations:
  • Serve as the primary point of contact for customers, addressing inquiries, concerns, and providing updates on repair statuses.
  • Prepare and present cost estimates, repair recommendations, and timelines to customers.
  • Resolve customer complaints and ensure a positive service experience.
• Administrative Duties:
  • Maintain detailed records of all work orders, repairs, and customer interactions.
  • Prepare reports on shop performance, including productivity, profitability, and efficiency metrics.
  • Oversee compliance with state certifications and licensing requirements for mechanics and shop operations.
• Performance Monitoring:
  • Conduct regular performance evaluations for team members, providing feedback and setting improvement goals.
  • Implement strategies to meet or exceed operational and financial targets.

Qualifications:

• Proven experience in diesel truck and trailer repair, with a strong understanding of mechanics’ duties (e.g., diagnostic testing, preventive maintenance, and major repairs).
• Minimum of 3 years in a supervisory or managerial role within the automotive or heavy vehicle repair industry.
• Excellent leadership and communication skills.
• Strong organizational and problem-solving abilities.
• Proficiency in diagnostic software and IT tools related to vehicle repairs.
• Valid driver’s license (Chauffeur’s License preferred).
• High school diploma or equivalent; additional technical certifications are a plus.

What We Offer:

• Competitive salary, commensurate with experience ($80,000-$100,000 per year).
• Paid time off and vacation days.
• Paid uniforms.
• Comprehensive medical insurance.
• Opportunities for overtime and career advancement.
• Supportive and collaborative work environment.

If you’re a motivated professional with a passion for leading teams and delivering excellent service, we encourage you to apply and become part of our dynamic team.

Position Overview:
We are seeking a skilled and reliable Service Technician to join our team, specializing in semi-truck and trailer repairs. This dynamic role requires expertise in both shop-based repairs and responding to roadside service calls. The ideal candidate will excel in diagnosing and repairing mechanical issues efficiently, ensuring customer satisfaction through high-quality workmanship and timely service.

Key Responsibilities:

Road Service Duties:

• Diagnose mechanical problems on-site and perform effective repairs under time-sensitive conditions.
• Replace vehicle components, including tires, lighting systems, and other critical parts, at roadside locations.
• Identify and repair air leaks and air-related issues on tractor-trailers.
• Maintain a fully stocked service truck and ensure readiness for emergency calls.
• Travel to customer locations for up to 90% of service calls, including nights and weekends.
• Communicate repair updates clearly to customers and process payments using provided equipment.
• Read and interpret diagnostic results to identify and resolve mechanical issues.
• Work independently and efficiently to complete roadside repairs.

Shop Duties:

• Conduct routine maintenance and repair tasks, such as oil changes, brake replacements, and preventive maintenance.
• Perform advanced mechanical repairs, including engine overhauls, transmission replacements, and suspension work.
• Mount and dismount tires, repair electrical systems, and conduct vehicle inspections.
• Utilize diagnostic tools to troubleshoot and resolve mechanical problems in a controlled environment.
• Maintain detailed records of work completed and parts used during shop repairs.
• Collaborate with team members to prioritize and complete repair orders.
• Ensure the shop is clean, organized, and adheres to safety protocols.

Qualifications:

• Experience: Minimum of 1 year of experience in diesel truck and trailer repair (road service experience preferred).
• Licenses: Valid driver’s license (Chauffeur’s License required); ability to obtain state certifications within one year.
• Skills:
  • Proficient with diagnostic tools, repair equipment, and maintenance procedures.
  • Strong problem-solving abilities and attention to detail.
  • Excellent verbal communication and customer service skills.
  • Ability to lift 80+ pounds and work in physically demanding environments.
• Requirements:
  • Ability to work independently and respond to on-call assignments.
  • High school diploma or equivalent.
  • Must pass a drug screen and background check.
  • Possess a personal set of tools suitable for the role.

What We Offer:

• Competitive hourly pay ($22.00-$32.00 per hour, based on experience).
• Paid time off and paid uniforms.
• Comprehensive medical insurance.
• Opportunities for overtime and career advancement.
• Supportive work environment with opportunities to enhance your skills and grow within the company.

If you are a motivated and skilled technician ready to excel in a dynamic and rewarding environment, we encourage you to apply and join our team!

Position Overview:
We are seeking a highly organized and customer-focused Office Administrator to join our team. This key role involves a combination of administrative, dispatching, and customer service responsibilities. The Office Administrator will manage the front desk, handle parts ordering, schedule and dispatch service technicians, and assist customers with inquiries and transactions.

Key Responsibilities:

Administrative Duties:

• Answer phones, respond to emails, and manage correspondence professionally and promptly.
• Maintain organized records of work orders, parts inventory, and customer accounts.
• Order and track parts and supplies to ensure timely availability for service and repairs.
• Process invoices, payments, and other office-related documentation.
• Assist in maintaining a clean, organized office and front counter area.

Dispatching Duties:

• Receive and prioritize incoming service calls, coordinating with customers to gather all necessary details.
• Schedule and dispatch service technicians efficiently for road service and shop work.
• Monitor and communicate job progress, updates, and delays with both customers and technicians.
• Ensure accurate documentation of service calls and technician assignments.

Customer Service Duties:

• Serve as the primary point of contact for customers visiting the shop, answering questions and addressing concerns.
• Assist customers with scheduling repairs, providing cost estimates, and processing payments.
• Ensure an exceptional customer experience by maintaining a friendly, professional demeanor.
• Keep customers informed of repair status and timelines.

Qualifications:

• Experience: Previous experience in office administration, dispatching, or customer service is preferred.
• Skills:
  • Strong organizational and multitasking abilities.
  • Excellent verbal and written communication skills.
  • Proficiency in using computer systems, including scheduling and invoicing software.
  • Ability to manage priorities in a fast-paced environment.
  • Basic understanding of automotive or truck repair terminology is a plus.
• Requirements:
  • High school diploma or equivalent.
  • Strong attention to detail and accuracy.
  • Friendly and approachable personality with a customer-first attitude.

What We Offer:

• Competitive salary based on experience.
• Paid time off and paid uniforms.
• Comprehensive medical insurance.
• Opportunities for career advancement.
• A supportive and collaborative work environment.

If you thrive in a dynamic environment and enjoy contributing to a well-organized, customer-centric operation, we encourage you to apply for this essential role in our team!